Frequently Asked Questions
Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.
FAQs
we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
General Questions
Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you.We will set up an appointment as soon as we get a request for cleaning to come out the same day to give an estimate so there’s no misunderstanding.
Yes! We do not pick up your stuff and then clean. Here are some simple steps to follow prior to us arriving.
Make your home accessible. A key that is accessible to the cleaning person(s) is usually the best method. A fee will be charged if we are unable to access your home.
Turn off alarm system. If you choose to leave the alarm on and have the service disarm, we will not be held responsible for false alarms or misuse of the alarm system.
Have your home picked up and ready to be cleaned to avoid additional charges.
Have your valuables put away to avoid accidents. Limited liability protection for valuable antiques or non-replaceable items.
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
Cleaning Questions
Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the “Services” menu and its dropdown.
We might have more than one cleaner sent to your home, which is depending on the size of home and amount of work that is required. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.
